Digital access

Soft inspirational music plays. A blue u-shaped logo appears against a white background.

The logo disappears, leaving behind text.

ON SCREEN TEXT:             Digital Experience

On a digital map, an orange line highlights a path through streets.

An animated bus, a van, and a car stop in front of a direction signpost with a red cross in a speech bubble, a stethoscope, and “ER”.

NARRATOR: Health journeys often come with twists and turns, and no two are alike.

On the map, the bus, the van, and the car split onto three branching streets on the map and the street turns orange behind.

A computer monitor has text on the screen.

ON SCREEN TEXT:             Digital tools

A hand lifts a phone with the u-shaped logo on the screen.

A hand pulls a card which materializes from colorful pixels.

NARRATOR: Helpful tools adapt to provide support when and where members need it, like having key plan information always within reach, and personalized search.

A woman adjusts a rearview mirror. The mirror becomes a search button and a cursor clicks on it. Three icons appear, one with a stethoscope over scrubs with two blue hearts under it, one with a white coat over scrubs with one blue and one gray heart under it, and one stethoscope over a white coat and scrubs with two white hearts under it.

The icons move onto three different streets branching from one. Text appears beneath each icon.

ON SCREEN TEXT:             Physical

                                                therapist

       Chiropractor

                                                Surgeon

NARRATOR: Prioritizing quality network providers while making sure the least invasive care paths are suggested first and alerting members if they veer out of network.

As the car drives toward the physical therapist, another branch appears and the car turns off the road toward an icon with darker scrubs. An exclamation mark pops up in a triangle in front of the car.

NARRATOR: The goal is to connect the member with the right provider faster: in person, or virtually.

A blue and orange heart appears. A stethoscope appears on a phone screen and the end of it connects to the heart which is on a computer monitor. A woman sitting at a desk waves to the monitor. At another monitor, a hand points to a missing point on a line graph.

NARRATOR: These all-in-one digital tools are designed to provide the same quality guidance our advocates provide.

The woman’s head appears in a bubble facing another bubble where a man’s head wears a headset. Text appears on a white background.

ON SCREEN TEXT:             29% higher

                                                satisfaction with

                                                myuhc.com

Smaller text is at the bottom.

ON SCREEN TEXT:             Source: UnitedHealthcare New Member Survey, 2019.

On a computer monitor, the u-shaped logo is in the top left corner of the screen and under it a banner reads “myuhc.com”. A hand lifts a phone with the u-shaped logo on their screen. The hand moves aside.

NARRATOR: You see, whether members call to speak to an advocate, or use our digital tools, like MyUHC.com, their experience should feel personal, and a whole lot easier.

On a white background, a hand catches an apple. Text appears.

ON SCREEN TEXT:             Talk to your broker, consultant or

       UnitedHealthcare representative

       to learn more

A blue u-shaped logo appears against a white background, followed by text.

ON SCREEN TEXT:             United

                                                Healthcare

Text appears along the bottom.

ON SCREEN TEXT:             Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.

       © 2022 United HealthCare Services, Inc. All Rights Reserved. 22-1491350

The music ends.