Making the most of Care Cash program enhancements and benefits
UnitedHealthcare is announcing exciting enhancements to our Care Cash® program that are designed to help improve the consumer experience and expand employer eligibility.
About Care Cash
Care Cash® is a preloaded debit card designed to help members pay toward cost sharing for program eligible network health care expenses. When meeting with clients to discuss this benefit, be sure to access the Post Enrollment Onboarding presentation.
Care Cash aims to help reduce total cost of care and provide members with a more accessible, affordable and simpler health care experience.
- More than 70% of members use their Care Cash card for care with a Premium Care physician, which may lower their total cost by 8.44% for primary care and an average savings of $1,000–$1,500 per 24/7 Virtual Visit when an employee shifts from an ER visit.1
- Net promoter score (NPS) from members who use the program is 39.2
- Of those members using the program, 25% indicate they chose not to delay care and 7% chose to use a new physician because they had the Care Cash program.3
Members receive $200 for the year for individual coverage or $500 for family coverage. The Care Cash card can be used to help pay toward copays or other cost sharing for certain eligible network services, including:
- UnitedHealth Premium providers visits
- Primary care physician visits
- Urgent care visits
- 24/7 virtual visits
- Outpatient behavioral health visits
- Outpatient diagnostic labs
Promoting program awareness is important because eligible members must navigate to myuhc.com/carecash to request their Care Cash card. Once the card arrives in the mail, members can use it to help pay toward certain eligible network health care expenses like copays and deductibles.
Care Cash
Program enhancements
- Updated UnitedHealth Premium Designation alignment: The Care Cash program has applied UnitedHealth Premium enhancements, which support greater emphasis on quality. Additionally, Tier 1 status was given to a subset of highly efficient Premium Care Physicians.
- Inclusion of laboratory services: The Care Cash program now includs minor diagnostic laboratory services in the provider-eligible expense definition.
State expansion
Effective Jan. 1, 2024, Care Cash availability expanded to the following small group states: Alabama, Colorado, Delaware, Georgia, Idaho, Illinois, Indiana, Iowa, Louisiana, Mississippi, New Hampshire, Oklahoma, Texas, Utah.
For more information, contact your UnitedHealthcare representative.
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