Navigators and assisters resources

Find support for UnitedHealthcare Individual & Family ACA Marketplace plans 

Get the information and resources you need to help people looking to enroll in an ACA Marketplace plan. Learn about our ACA Marketplace plan options, view coverage by state, find training and more. 

Explore our plan options

UnitedHealthcare ACA Marketplace plans include 4 plan types — Essential (off-exchange only), Value, Advantage and Copay Focus. Each plan type offers varying coverage levels to meet all kinds of needs and budgets.

View training, education resources and more

Find information and tools to help you guide and support the people you serve.

Assister training resources

Find training on the federally facilitated Marketplace, appeals, and Medicare and the Marketplace from the Centers for Medicare & Medicaid Services (CMS). Plus, explore webinars, view past newsletters and find help for outreach to special populations.

Special Enrollment Period (SEP) eligibility

Some people may be eligible to enroll in an ACA Marketplace plan outside of the annual open enrollment period (OEP) if they have a qualifying life event. These include things like having or adopting a baby, getting married, turning 26, getting divorced or a change in employment status.

Medicaid renewal

If you’re working with someone who no longer qualifies for Medicaid coverage, you may be able to help them find a new health plan. Losing Medicaid coverage is considered a qualifying life event, which means they may be eligible for a Special Enrollment Period for an ACA Marketplace plan.

Get in touch

Have questions about our ACA Marketplace plans? Go to our contact us page, then select “Members with individual and family plans” to find contact numbers by state. You can also learn more about our ACA Marketplace plans, including plan availability, benefits and plan options.


Help consumers choose and manage their ACA Marketplace plan

Offer guidance on choosing an ACA Marketplace plan, and help members understand the resources available with their plan.

Picking an ACA Marketplace plan

Within each of our 4 ACA Marketplace plan types (Essential, Value, Advantage and Copay Focus), plans are organized into categories called metal levels. These metal levels — Bronze, Silver and Gold — determine the cost of care and the amount of coverage. They don’t impact the quality or type of care provided. A wide range of UnitedHealthcare ACA Marketplace plans are available in these 3 metal levels.

Plan tools and resources

Help members take care of common tasks related to using their UnitedHealthcare ACA Marketplace plan.

Find providers

Introduce members to the tools they can use to find providers. There are 2 options. Members can sign in to their plan account and go to Find Care to search for network providers. Or they can see if their doctor may be covered without signing in by using our guest provider search.

Find pharmacies

Assist members in searching for pharmacies. There are 2 options. You can direct them to sign in to their plan account and go to Pharmacies & Prescriptions to view nearby network pharmacies. Or they can view a general list of pharmacy locations by searching the Optum Rx® pharmacy network.

How to use member ID cards

Educate plan members on how to use their member (health plan) ID card, how to view their ID card using the UnitedHealthcare app, what to do if they need to request a new card and more.


See ACA Marketplace plan coverage by state

Get quick facts, find contact information and see which counties plans are available in within each state. Note that some plans may not be available in all areas and plan availability is subject to change. Confirm plan availability during the enrollment process.

Map of states with ACA plan coverage. States with ACA covers follow this map