We’re here to help you get care and support
Find a primary care provider
Having a primary care provider (PCP) who you trust is one of the most important ways to help manage your health and get the care you need. A PCP can help provide connections to specialists and create a personalized care plan to help support your health.
Get your annual checkup
Your annual physical and wellness visit is an opportunity to talk with your PCP about your health goals and any concerns you may have. There’s no cost to you for this visit.1
Prepare for your visit by reviewing a list of recommended preventive care services and important topics to discuss with your PCP.
Know where to go to get care
When it comes to accessing care, the choice you make about where to go can affect the cost and efficiency of the care you receive. Learn tips to help you choose where to go for care in different situations.
Get an in-home health visit
Members may be eligible for one of these in-home health visit programs.2
See how eligible members have access to a yearly in-home health and wellness visit with a licensed health care practitioner, at no cost.
Learn how eligible members have access to a yearly in-home health and wellness visit from a licensed health care practitioner, as well as ongoing access to a Care Navigator by phone, at no cost.
A team approach to health care
As a UnitedHealthcare Medicare Advantage member, your plan may include a team approach to your health care, with both your provider and UnitedHealthcare working together. This approach is designed to provide you with a dedicated care team to support your unique health needs, from preventive care to mental health care.
With this team approach, your provider may have additional support from one of many health care organizations,3 including the ones listed below, to help manage your overall well-being.
To learn more about how UnitedHealthcare works with certain health care organizations, watch the following video and review the frequently asked questions.
Watch to learn how care is better when it works together
Frequently asked questions about a team approach to health care
Get answers to questions about how UnitedHealthcare works with certain health care organizations.
At UnitedHealthcare, we understand managing your overall well-being includes support from your provider and their care team. By working with certain health care organizations, we can help members get the care and support they may need to make the most of their health care experience.
No matter how complex the care, health care organizations can help simplify the path to better health. The care team will:
- Guide members through their health journey
- Help connect members to a specialist, if needed
- Help with the transition back home if members go to the hospital or a long-term care center
- Provide care coordinators and case managers to help with referrals, appointments and reminders
- Provide members with local community resources and support
When a member enrolls in a plan or chooses a primary care provider (PCP) in the UnitedHealthcare network, they are part of a robust, coordinated care system. Coordinated care ensures the member’s PCP and specialists are working together with health as the focus.
UnitedHealthcare and health care organizations use a unique approach to coordinated health care to better serve Medicare Advantage patients and help to deliver better health outcomes, including:4
- Lower chance of emergency room (ER) visits
- Lower chance of in-patient admission
- Lower chance of 30-day hospital readmission
Members become part of a health care organization network after choosing a Medicare Advantage plan that includes the health care organization network or selecting a PCP within a health care organization network.
Members may receive communications directly from the health care organization or their provider welcoming them to the network. Additionally, members might receive clinical reminders, local event invitations and claims or prior authorizations directly from their provider.
Members can use the UnitedHealthcare app or sign in to their member site to find answers to common plan and benefit questions. Members can also contact UnitedHealthcare Customer Service by calling the number on their UnitedHealthcare UCard®. Members may want to call their provider for any clinical or appointment scheduling questions.