Member experience
Employee expectations for more consumer-driven experiences continue to grow, and those expectations carry over to how they access their health benefits and receive care. At UnitedHealthcare, we are working to create a better member experience — one that is simpler, more connected and supportive. That means helping members navigate the health system through a retail-inspired digital experience, personalized advocacy services, solutions that offer financial support and transparency, and reward and incentive programs that may help empower healthier behaviors.
Working to simplify care for members every day
Video transcript
A blue U with three stripes appears in the center of the screen. It moves to reveal white text on a blue background. Music plays throughout.
ON SCREEN TEXT: Working to simplify care for members every day
An animation shows an orange line moving through a maze. A female announcer speaks.
FEMALE ANNOUNCER: At UnitedHealthcare, we understand that navigating health care can feel like a maze. That's why we're all about making the health care experience simpler and more supportive for employees and their families every day.
A montage shows a mother and her two kids playing soccer in the yard, a couple looking at a tab, and a person using a cell phone. The female announcer continues speaking.
FEMALE ANNOUNCER: It starts with giving them access to digital tools built to be as intuitive and personalized as shopping online.
An animation shows a hand holding a cell phone with the United “U” on the screen. White text appears on the left of the screen.
ON SCREEN TEXT: Care Benefits
FEMALE ANNOUNCER: On the UnitedHealthcare app and myUHC.com, members can manage both their care and benefits more efficiently.
The phone animation moves to the left of the screen and white text appear to the right. The female announcer continues speaking.
ON SCREEN TEXT: Find a doctor
Estimate costs
Check deductible
24/7 Virtual Visits
Pay claims
FEMALE ANNOUNCER: Whether they want to find a doctor, estimate treatment costs, check progress toward their deductible, start a virtual visit, or pay a claim, they can do it all digitally, anytime, anywhere. And when members want more personalized support, our compassionate advocates are there for them, too. Just a click or call away.
The animation shows a finger swiping on the phone to reveal a text message icon and a phone icon. Then a video montage of a customer service representative in an office and a woman holding her baby at home on the phone with the representative, people on a computer, a couple working out, and a man looking at his cell phone sitting on a couch.
FEMALE ANNOUNCER: Looking at a member's unique dashboard, advocates are ready to answer questions, help them navigate a complex health condition, or even recommend next best actions, like enrolling in an eligible clinical or wellness program, based on that member's health journey and benefits plan.
An animation shows two white circles on a light blue background revealing a thumbs up icon in the left circle and a dollar sign icon in the right circle. The female announcer continues speaking.
FEMALE ANNOUNCER: When members are empowered to make more informed health decisions, better health outcomes and lower costs may result.
White text appears over a blue background.
ON SCREEN TEXT: Up to
2-4%
In medical cost savings for employers with
Enhanced UnitedHealthcare Advocacy
ON SCREEN TEXT: 2022-2023 UnitedHealthcare employer study analysis of 617 customers migrating from Core in 2022 to enhanced advocacy confirmed the estimated savings that were reported in an early study (2019-2020). Analysis completed on a continuous medical enrollment basis. Medical costs risk adjusted for age and gender. Value impact based on comparing clients by the adoption platform features vs. not (e.g., enhanced vs. Core advocacy).
An animation shows a dollar sign icon in an orange circle with a blue arrow pointing up over a white background. The female announcer continues speaking.
FEMALE ANNOUNCER: We also understand the impact that the cost of care can have on employees. So we offer solutions designed to help offset out-of-pocket costs right from the start.
An animation shows a hand holding a debit card, then a hand holding a cell phone, and swiping the screen multiple times.
FEMALE ANNOUNCER: Like preloaded debit cards, out-of-network bill management programs, $0 copays for five life-saving medications, and health plan designs that allow members to compare copays up front before receiving care.
An animation shows a blue gift box with a ribbon on a blue background. The top moves to reveal confetti and some bills in the box.
FEMALE ANNOUNCER: Rewards and incentive programs can also help by allowing participants to earn dollars for completing certain healthy actions…
An animation shows a stethoscope in the shape of a heart, it shifts left revealing three boxes with orange check marks in each and a person’s leg walking.
FEMALE ANNOUNCER: Like getting a checkup, taking a health survey, tracking steps, and more.
White text appears on a blue background.
ON SCREEN TEXT: 94%
of first-time UnitedHealthcare Rewards
participants earned a reward
UHC Rewards 2023 book of business.
A white U with three stripes waves across the screen to reveal blue text over a white background.
ON SCREEN TEXT: A simpler health care experience matters
FEMALE ANNOUNCER: A simpler health care experience matters.
A video montage shows a man at a white board, a woman working on a laptop, three people working at a large desk, people in a meeting area, a woman and her mother walking outdoors. The screen dissolves to blue text over a white background.
FEMALE ANNOUNCER: That's why at UnitedHealthcare, we're constantly innovating and investing in solutions designed to help remove obstacles and streamline every step for every member, every day.
ON SCREEN TEXT: Talk to your broker, consultant or UnitedHealthcare representative to learn more
A blue U with three stripes in the center of the screen. Blue text appears under the U. The music fades out.
ON SCREEN TEXT: UnitedHealthcare
ON SCREEN TEXT: All UnitedHealthcare members can access a cost estimate online or on the mobile app. None of the cost estimates are intended to be a guarantee of your costs or benefits. Your actual costs may vary. When accessing a cost estimate, please refer to the Website or Mobile application terms of use under Find Care & Costs section.
Advocate4Me services should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through Advocate services is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. Advocate services are not an insurance program and may be discontinued at any time.
Care Cash provides a pre-loaded debit card which can be used for certain health care expenses. If the card is used for ineligible 213(d) expenses, individuals may incur tax obligations and should consult an appropriate tax professional to determine if they have such obligations. The information provided in connection with Care Cash is for general informational purposes only and is not intended to be nor should be construed as medical advice. Individuals should consult an appropriate health care professional to determine what may be right for them.
The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC.
24/7 Virtual Visits is a service available with a Designated Virtual Network Provider via video, or audio-only where permitted under state law. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.
UnitedHealthcare Rewards is a voluntary program. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical advice. You should consult an appropriate health care professional before beginning any exercise program and/or to determine what may be right for you.
Receiving an activity tracker, certain credits and/or rewards and/or purchasing an activity tracker with earnings may have tax implications. You should consult with an appropriate tax professional to determine if you have any tax obligations under this program, as applicable. If any fraudulent activity is detected (e.g., misrepresented physical activity), you may be suspended and/or terminated from the program. If you are unable to meet a standard related to health factor to receive a reward under this program, you might qualify for an opportunity to receive the reward by different means. You may call us toll-free at 1-866-230-2505 or at the number on your health plan ID card, and we will work with you (and, if necessary, your doctor) to find another way for you to earn the same reward. Rewards may be limited due to incentive limits under applicable law. Components subject to change.
This program is not available for fully insured members in Hawaii, Vermont and Puerto Rico nor available to level funded members in District of Columbia, Hawaii, Vermont and Puerto Rico.
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
© 2025 United HealthCare Services, Inc. All Rights Reserved. 25-4163500
B2B EI21534396.4 7/25
Simpler digital experiences
The digital transformation in health care is spreading rapidly as “health care consumers” look for digital experiences with a high level of personalization, ease of use and immediate results.1 In fact, 4 out of 5 consumers use a digital platform to manage their care and benefits.2 At UnitedHealthcare, we’re continuing to enhance our digital experience to make it simpler, more connected and personalized for the members we serve.
Compassionate, personalized support
A recent survey found that all consumers struggle to understand their benefits or find care3 — and those struggles can cause employees to defer, delay or choose care that may not be appropriate for their conditions. Those challenges can become amplified when employees are dealing with a complex or vulnerable health situation for either themselves or a covered dependent. That’s where UnitedHealthcare advocates come in.
Greater cost clarity and financial support
Health care costs continue to climb, creating tight and sometimes unsustainable financial situations for employers and employees. A little less than 75% of adults said they are either “very” or “somewhat worried” about being able to afford unexpected medical bills or the cost of health care services for themselves and their families.4 At UnitedHealthcare, we are working to reduce the burden that high costs can place on the shoulders of employees by allowing members to check costs before receiving treatment and to provide support when it comes time to pay for care.
Ongoing benefits education and engagement
If employees aren't aware of their benefits, they might not appreciate their value. However, employees who use and have positive experiences with their benefits are 2.4 times more likely to feel their health needs are being met.5 Educating employees about their benefits can significantly increase usage. By using effective communication, guidance, and data-driven insights, employers can help boost benefit utilization and create a healthier, happier workforce.