Language assistance / nondiscrimination notice

Language Assistance Notices

We provide free services to help you communicate with us. Such as, letters in other languages or large print. Or, you can ask for an interpreter. If you need help, you can request language assistance by calling the following phone numbers. 

Providers

Please call 1-877-842-3210 (TTY 711) Monday through Friday 8:00 AM to 8:00 PM ET. 

Members

Please call the toll-free phone number listed on your member ID card.

Not a member?

Please call 1-888-383-9253 (TTY 711) Monday through Friday 8:00 AM to 8:00 PM ET. 

Español

ATENCIÓN: Si habla español (Spanish), hay servicios de asistencia de idiomas, sin cargo, a su disposición. Llame al número de teléfono gratuito que aparece en su tarjeta de identificación.

Si no es miembro de UHC, llame al 1-888-383-9253 (TTY 711).

Chinese

language-assistance-notice-chinese

Nondiscrimination Notice

The Company complies with applicable civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). We do not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

We provide free aids and services to help you communicate with us. You can ask for interpreters and/or for communications in other languages or formats such as large print. We also provide reasonable modifications for persons with disabilities.

If you need these services, call the toll-free number on your member ID card. (TTY 711).

If you believe that we failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can send a complaint to the Civil Rights Coordinator:

Mail: Civil Rights Coordinator
           UnitedHealthcare Civil Rights Grievance
           P.O. Box 30608
           Salt Lake City, UTAH 84130

Email: UHC_Civil_Rights@uhc.com

If you need help with your complaint, please call the toll-free phone number listed on your ID card (TTY/RTT 711). We are available Monday through Friday, 8 a.m. to 8 p.m. E.T. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Phone: 1-800-368-1019, 1-800-537-7697 (TDD)

Mail: U.S. Department of Health and Human Services
           200 Independence Avenue, SW
           Room 509F, HHH Building
           Washington, D.C. 20201

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

This notice is available at: Language assistance / nondiscrimination notice | UnitedHealthcare (uhc.com).