What is substance use disorder?
A substance is anything that can change how you think, feel or act. This includes alcohol, prescription pain medications and illegal drugs.
Substance use disorder (SUD) is when a person keeps using alcohol or drugs even when it causes harm. It can affect daily life, health, work and relationships.1
How the Substance Use Helpline can support members
The helpline is designed to make it easier to get support when you need it.
When you call, you can get:
- Confidential support for alcohol or drug use in English and Español
- Help with treatment options and finding a network provider
- Support for adults, teens, children and caregivers
Connect with a specialized substance use recovery advocate any time, any day
Get help and hope for recovery in a private conversation
Access care at no additional cost — there's no charge for using the helpline
What to expect when you call
When you contact the helpline, a recovery advocate will:
- Listen to your concerns without judgment
- Help you explore treatment and support options
- Connect you to providers or programs
- Answer questions about benefits and coverage
In many cases, they can help you find care within 24 hours.
Additional support and recovery resources
UnitedHealthcare members may have access to more substance use support and resources.
Through our partnership with Hazelden Betty Ford, eligible members and their families may get substance use support from home at no extra cost.
Hazelden Betty Ford digital tools and recovery coaching
Hazelden Betty Ford online tools, education and programs for substance use support include:
- A confidential self-screening that takes 2 minutes or less
- Resources curated to help support you or a loved one
- Information on treatment, recovery or family support programs
- A library of evidence-based articles, videos and expert content
- Tips for health and well-being in recovery
Hazelden Betty Ford Recovery Coaches are licensed alcohol and drug counselors. Recovery coaching offers:
- 1-on-1 phone support with licensed recovery coaches
- Help identifying patterns and triggers
- Guidance at any stage of recovery — from early questions to ongoing support
Recovery coaching is for anyone who wants support, from people who are sober-curious to people who have completed treatment. It can help you stay on track and build confidence throughout your journey.