Mental health services and behavioral health programs

Many people face emotional or mental health challenges at some point in their lives and may need help coping. And the way you learn to cope matters too. If you or someone you love feels anxious, stressed, isolated or depressed, you’re not alone.

Support is available. Mental and behavioral health care services can help you feel better and get support when you need it. Let's review some of the resources that may be available to you.

Find mental and behavioral health services in your member account

Try the UnitedHealthcare app for members

Learn more about the UHC app Open the app 

Search for substance use support services in the UnitedHealthcare app

Open the app

Find available mental and behavioral health services in the UnitedHealthcare app

Open the app

What types of mental and behavioral health programs may be covered?

Coverage depends on your specific health plan.

Mental health services, like therapy or counseling, can help on their own or as part of a larger care plan.¹ Behavioral health programs, such as coaching, can also be used on their own or with other types of care. Behavioral health can also describe programs and support that help prevent distress and treat mental health conditions.²

You may also have access to additional tools, such as mindfulness programs, stress management and other self-guided resources through the Calm Health app.

Behavioral health programs for members

These resources may be covered by your health plan at no additional cost.

Calm Health

The Calm Health app offers mindfulness programs designed by psychologists to support your mental well-being. Features may include:

Guided meditation, relaxation and sleep support tools
Programs to help manage stress and build resilience
Progress tracking and personalized recommendations

Substance Use Helpline

UnitedHealthcare members and their families can call the Substance Use Helpline for private, anonymous support at no extra cost through their health plan.

If you are worried about yourself or someone you love, call the 24-hour Substance Use Helpline at 1-855-780-5955, TTY 711, to speak with a recovery advocate.

Learn more about the Substance Use Helpline

Additional programs may be available to members with health plans through work

These resources may be covered at no additional cost for UnitedHealthcare members who have health plans through work.

Virtual Behavioral Coaching (VBC)

Virtual Behavioral Coaching (VBC) helps you learn ways to handle stress, feeling overwhelmed or exhaustion. It gives you tools to help improve your well-being. Participants may get:

Simple tips to manage stress, build resilience and handle challenges
Private weekly one-on-one sessions with a dedicated coach

Child and family behavioral coaching

Child and Family Behavioral Health Coaching from Bend Health offers counseling for families with kids ages 1–17 and young adults ages 18–25. This service may include:

Monthly online coaching sessions with experienced behavioral health coaches
Unlimited messaging support between sessions
Referrals to therapists or psychiatrists if more support is needed

This program may help with anger management, anxiety, attention-deficit/hyperactivity disorder (ADHD), bullying, depression, obsessive-compulsive disorder (OCD), self-esteem issues, sleep problems, technology use concerns, stress, substance use, trauma and other behavioral health needs.

Employee Assistance Program (EAP)

Employee Assistance Programs (EAPs) provide confidential support for personal or work-related concerns. With EAP, you may get:

24/7 access to support
Referrals to licensed professionals
Short-term counseling at no additional cost

Learn more about EAPs

Family Support Program

The Family Support Program helps families navigate complex mental health needs and care transitions.

Support may include:

Help creating care plans
Guidance during hospital-to-home transitions
Resources for managing conditions like autism spectrum disorder (ASD), bipolar disorder, depression and more

This program supports caregivers of children ages 0–17 with mental health needs. It also helps families needing high-level care.

Find a provider to support your mental health

Choosing a mental health provider you feel comfortable with can make a difference in your care experience.

People who identify as LGBTQ+ and allies can search for LGBTQ+ friendly doctors.

Find a network mental health provider

Virtual mental health visits

If you don’t want to see a counselor in person, ask local providers if they offer virtual mental health visits. With virtual visits, or teletherapy, you can talk to your provider by phone or video. Getting care from home may feel easier and may fit better into your schedule.

Coverage depends on your plan. Sign in to your member account or the UHC app to see what benefits may be available.

Looking for mental health support without an insurance plan?

Virtual therapy can be a flexible and convenient way to get mental health care. Mind Your Health™, provided by Teladoc Health, gives you access to unlimited online therapy without insurance for one monthly fee.

Crisis and emergency care hotlines available 24/7

If you or a loved one is in distress and need immediate care, help is available 24/7 in English and Español.

Suicide and Crisis Lifeline

Call or text 988

For emotional distress or suicidal thoughts — if you, your loved one or family member need immediate help, support is available 24/7

Learn about the 988 Lifeline

Emergency services

Call 911

For immediate, life-threatening needs, including medical crisis, fire, crime or natural disasters

Learn about 911 services

Substance Use Helpline

Call 1-855-780-5955 TTY 711

For help with alcohol and drug concerns and care

Learn about substance use support

National Domestic Violence Hotline

Call 1-800-799-SAFE (7233) or text "START" to 88788

For crisis intervention and information for victims of domestic violence and those calling on their behalf

Learn about the national domestic violence hotline

Footnotes

Mental health, APA, Accessed June 2026
About behavioral health, CDC, Updated 6/9/25, Accessed June 2026

Disclaimers

MIND YOUR HEALTH IS NOT HEALTH INSURANCE AND WE ENCOURAGE ALL MEMBERS TO MAINTAIN ADEQUATE INSURANCE FROM A RESPONSIBLE PROVIDER. MIND YOUR HEALTH IS DESIGNED TO COMPLEMENT, AND NOT REPLACE THE CARE YOU RECEIVE FROM YOUR PRIMARY CARE PHYSICIAN. MIND YOUR HEALTH PHYSICIANS ARE AN INDEPENDENT NETWORK OF DOCTORS WHO ADVISE, DIAGNOSE, AND PRESCRIBE AT THEIR OWN DISCRETION. PHYSICIANS PROVIDE CROSS COVERAGE AND OPERATE SUBJECT TO STATE REGULATIONS. PHYSICIANS IN THE INDEPENDENT NETWORK DO NOT PRESCRIBE DEA CONTROLLED SUBSTANCES, NONTHERAPEUTIC DRUGS AND CERTAIN OTHER DRUGS WHICH MAY BE HARMFUL BECAUSE OF THEIR POTENTIAL FOR ABUSE. MIND YOUR HEALTH DOES NOT GUARANTEE THAT A PRESCRIPTION WILL BE WRITTEN.

Mind Your Health by Teladoc Health and UnitedHealthcare are not affiliated and each entity is responsible for its own contractual and financial obligations.

When you sign up for Virtual Behavioral Coaching, you will be asked a series of questions to ensure that this program is the right fit for you. You may be directed to another resource if your answers indicate that a different type of program may better suit your needs.

The material provided through the Employee Assistance Program (EAP) is for informational purposes only. EAP staff cannot diagnose problems or suggest treatment. EAP is not a substitute for your doctor’s care. Employees are encouraged to discuss with their doctor how the information provided may be right for them. Your health information is kept confidential in accordance with the law. EAP is not an insurance program and may be discontinued at any time. Due to the potential for a conflict of interest, legal consultation will not be provided on issues that may involve legal action against UnitedHealthcare or its affiliates, or any entity through which the caller is receiving these services directly or indirectly (e.g., employer or health plan). This program and its components may not be available in all states or for all group sizes and is subject to change. Coverage exclusions and limitations may apply.

Calm Health is not intended to diagnose or treat depression, anxiety, or any other disease or condition. If you feel your condition is severe and needs attention, please contact your treating provider or mental health therapist for help. Please consult with your tax specialist to determine taxability of these offerings.