[MUSIC PLAYING IN THE BACKGROUND]
[Text On Screen – Naviguard]
[Text On Screen – Over half of all Americans have received an unexpected out-of-network medical bill.]
[Text On Screen – Navigating the health care landscape isn’t always simple.]
[Text On Screen – With expert guidance the path can be easier.]
[VIDEO OF JOHN’S OFFICE AND EQUIPMENT AND JOHN WORKING AS A SOFTWARE ENGINEER]
JOHN VOICEOVER: My name is John and I live in San Jose, California. I'm a software engineer, 40 years
now.
[Text On Screen – John has sleep apnea, he uses a CPAP machine nightly.]
[Text On Screen – After deductibles, his usual co-pay is $30.]
[Text On Screen – Because John’s provider was out-of-network, his billed charges accumulated to more
than $1,500.]
[JOHN SPEAKING ON SCREEN]
JOHN: Now it's up to like almost a couple thousand dollars. I look at the statement and they were billing
me for CPAP equipment starting from a year ago, like a year's worth of CPAP equipment I was getting
billed for, and I'm like, what the heck?
[Text On Screen – John turned to Naviguard, the out-of-network balance medical bill resolution experts.]
[Text On Screen – Member Advisor, Makeisha, immediately took John’s case.]
[Text On Screen – Makeisha has nearly two decades of experience helping thousands of people.]
[VIDEO OF MAKEISHA WORKING, TAKING PHONE CALLS]
JOHN VOICEOVER: She got back to me directly, an email, and she said, we're negotiating with your
company. We'll let you know when it's done and we'll let you know how it turns out.
[JOHN SPEAKING ON SCREEN]
JOHN: I think it was only a week or two maybe, at the most, and the CPAP company actually contacted
me and said, your new bill was like only, not even a couple hundred dollars. It was a relief.
[Text On Screen – John’s not alone.]
[Text On Screen – Thousands of members have received, on average, a 77% reduction on original out-ofnetwork
billed charges. Naviguard data January 2021 – February 2023. Discount on all out-of-network
paid claims (includes disputed claims and all other paid claims. Excludes denied claims.) Savings results
may vary based on customer plan and geographic distribution and are not a guarantee of future results.]
PRODUCER VOICEOVER: If Makeisha were here right now, what would you say to her?
[JOHN SPEAKING ON SCREEN]
JOHN: Thank you, Makeisha. Thank you that you are a kind of person that dedicates your life, or has
spent a part of your life, working in this environment that you help people. And that you – Makeisha?
Get out.
[VIDEO OF JOHN AND MAKEISHA MEETING AND GREETING EACH OTHER]
MAKEISHA: Hi. It’s so nice to meet you.
JOHN: Nice to meet you. Wow. Well, thank you, Makeisha.
MAKEISHA: You're welcome. You're welcome.
JOHN: Is this really happening?
MAKEISHA: This has never happened to me before.
[JOHN AND MAKEISHA SPEAKING ON SCREEN]
JOHN: Because that all turned around so quick. I was amazed. I was like, okay, this is going to take
months, by the time, and I'm stuck with this bill ultimately, right? So it was painless. It was simply like,
fill out the form and click Enter.
MAKEISHA: Yeah, it really was.
JOHN: And you took it from there and that was it.
MAKEISHA: Yep. That was it. That's all it takes.
[VIDEO OF JOHN AND MAKEISHA SITTING OUTSIDE AND CHATTING]
The biggest value of Naviguard, I would probably say the relationships, the relationships with the people
and the relationships with the provider. Because we are able to bridge those two areas.
[Text On Screen – Using the Naviguard step-by-step approach, Makeisha guides members through the
negotiation process when they need it most.]
[VIDEO OF MAKEISHA WORKING, TAKING PHONE CALLS]
MAKEISHA VOICEOVER: We get the case. I contact the patient. I educate them on who we are, what we
do, what our process is.
[JOHN AND MAKEISHA SPEAKING ON SCREEN]
MAKEISHA: These people, they have sicknesses and things going on. They don't have time to fight over
bills.
[VIDEO OF JOHN SETTING UP EQUIPMENT]
MAKEISHA VOICEOVER: When you do things, you make somebody happy, it’s a win-win because I'm
already happy.
[JOHN AND MAKEISHA SPEAKING ON SCREEN]
MAKEISHA: If somebody else could be happy too, then I'm extra happy.
JOHN: And you're a happy person. I can see it.
MAKEISHA: I am.
JOHN: It's all over you, so you love what you do. It's obvious.
MAKEISHA: I do. I really do.
[VIDEO OF JOHN AND MAKEISHA STANDING AND SMILING FOR THE CAMERA]
For more information on how Naviguard can help you, talk with your healthcare insurance
representative or head to our website at Navigard.com. Naviguard, connecting the dots.
[Text On Screen – Naviguard® A UnitedHealthcare Company ©2023 Naviguard, Inc. Naviguard is a
trademark of Naviguard, Inc. ©2023 United HealthCare Services, Inc. All Rights Reserved.]
[END MUSIC]
