Employee Assistance Program

When life gets stressful, help is just a call away

Many employer health plans include Employee Assistance Programs (EAPs). If your UnitedHealthcare plan includes an EAP, you can call our specialists 24/7 for confidential support with personal, work or family concerns. Trained specialists will listen, help you understand your options and connect you to the right support for no additional cost.

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What is an Employee Assistance Program (EAP)?

If you're going through life changes and need help, it can be hard to know where to start. This is especially true if you don't want your friends or family to know. With an EAP, you can get 24/7 access to emotional support right away.

An EAP offers help for many types of situations. If you’re a UnitedHealthcare member with a health plan through work, your EAP offers short-term support and advice to help with:

Managing anxiety, stress and depression
Improving relationships at home or work
Getting guidance on legal and financial concerns
Coping with burnout or workplace challenges
Addressing substance use concerns

When you reach out, a specialist will assess your needs and, if appropriate, connect you with licensed professionals or additional services.

This can be a good starting point for those who are uncertain about the type of support they need.

No-cost call

When EAP is included in your health plan, the call costs nothing.

Confidential

Your personal information is kept private, as required by law.

Personal service

Our coordinators can help connect you to the right services and specialists.

Is EAP included in my plan?

If you have a UnitedHealthcare health plan through work, EAP may be included at no additional cost. Sign in to your member account or the UHC app to review your benefits.

If you have a UnitedHealthcare health plan through work, EAP may be included at no additional cost. Sign in to your member account or the UHC app to review your benefits.

EAP benefits and resources

EAP provides access to a variety of resources designed to support your well-being.

In-the-moment support

Get unlimited, confidential in-the-moment support from trained well-being specialists. They can help guide you to care that fits your needs. This support may include:

Help for depression and anxiety
Support for grief and loss
Substance use support
Support with daily life and workplace stress

Financial and legal support

EAP can help you navigate financial and legal questions that affect your daily life.

Talk with a money coach about your financial questions
Access online financial resources, learning programs and calculators
Get brief legal or financial consultations at no initial cost
Get discounted fees for attorneys found through EAP
Access legal and relationship mediation support

Work-life support

Save time and reduce stress with help finding everyday resources.

Childcare and elder care
Home repair services
Caregiver support resources
Community programs for housing, food or financial assistance
Support with parenting, child development and special education services

Crisis support resources

If you or someone you care about is in a severe mental health crisis, mobile crisis teams can come to you quickly. They’ll meet you in a familiar, comfortable setting and work to stabilize the situation with professional support. Check availability in your area.

Find crisis and emergency care hotlines

What to expect when you contact us

When you contact EAP, you will talk with trained well-being specialists. They will listen to your concerns and suggest support based on your needs, preferences and benefits. If you need more help, they can connect you to a master’s level specialist for in-the-moment support, coaches, in-person or online therapy, and tools like the Calm Health app.

Not sure if the EAP is included in your UnitedHealthcare health plan? Sign in to your member account or the UHC app to review your benefits.

When you contact EAP, you will talk with trained well-being specialists. They will listen to your concerns and suggest support based on your needs, preferences and benefits. If you need more help, they can connect you to a master’s level specialist for in-the-moment support, coaches, in-person or online therapy, and tools like the Calm Health app.

Not sure if the EAP is included in your UnitedHealthcare health plan? Sign in to your member account or the UHC app to review your benefits.

UnitedHealthcare Employee Assistance Program

Video transcript

[LOGO: UNITED HEALTHCARE]

[MUSIC PLAYING IN THE BACKGROUND THROUGHOUT THE VIDEO]

[VIDEO OF MICHIELLE AT HER DINING ROOM TABLE, KNITTING]

MICHELLE VOICEOVER: In The Moment support is such a great additional benefit that we have and in moments of crisis, like the one I was in, that's what I needed.

[VIDEO OF A CITY SKYLINE AND SURROUNDING TOWN]

[Text On Screen – Being there: Michelle’s story]

[MICHELLE SPEAKING ON SCREEN]

[Text On Screen – Michelle, UnitedHealthcare Member]

My daughter is very intelligent and she's very outgoing.

[VIDEO OF MICHELLE LOOKING OUT HER HOUSE WINDOW, TRANSITIONING TO HER ON HER SMARTPHONE]

I started noticing the changes pretty quick. She kept saying, at first, she was eating at work. But it seemed like she was losing weight. I wasn't actually physically seeing her eat. Then at one point she had asked me to order some new clothes for her and that's when I realized the size difference between what I ordered a few months before and then where she was now. And that's when I got really worried.

[VIDEO OF MICHELLE LOOKING THROUGH A PHOTO ALBUM]

I remember thinking, how do I know if this is a problem? And then if it is a problem, how do I address it?

[VIDEO OF MICHELLE LOOKING OUT HER HOUSE WINDOW]

As a UnitedHealthcare member, I knew we had In The Moment support available, so I reached out to them.

[VIDEO OF BETH SPEAKING ON SCREEN]

[Text On Screen – Beth, Support Specialist]

BETH: I'm Beth, and I am a specialist for In The Moment support. I get to be that person to listen to what's going on, give them support, give them direction.

MICHELLE: Because I told her, I don't know how to approach this conversation. I don't know where to start.

[VIDEO OF BETH WORKING AT HER COMPUTER, WITH A HEADSET, TAKING A CALL]

And she said have you called your pediatrician? And when she said it, I thought, oh my gosh, this is so straightforward an approach. But in the moment, I think I was so worried and so stressed.

BETH: We do always try to give the caller tools that they can use right away and then give them next steps.

MICHELLE: I called the pediatrician right after I got off the call with her and that ultimately led to the doctor telling us that she needed to be hospitalized and that we would be there for about three weeks.

[VIDEO OF THE HOSPITAL BUILDING AND THE EMERGENCY ROOM ENTRANCE]

If I hadn't called In The Moment support, it could have been so much worse.

[VIDEO OF MICHELLE ON HER SMARTPHONE]

So after we ended up in the hospital, I called back in because I just didn't know what do we have to do next.

BETH: A lot of times with moms, we talk about what's going on with their child and then we say, how about you? How are you dealing with all of this?

[VIDEO OF MICHELLE IN HER HOME, WITH HER DOGS]

MICHELLE: And I remember thinking, gosh, I don't know. You don't even think about yourself at that point in time, really. In The Moment support had said, you have these benefits, therapist or others, if you need them, just kind of giving information about what was available.

[VIDEO OF MICHELLE IN HER KITCHEN, MAKING COFFEE]

I found a good therapist who understood what was going on and could help me understand that situation.

BETH: In a role like this, we're able to give that support when it's really needed.

[VIDEO OF MICHELLE LOOKING OUT HER HOUSE WINDOW, WITH A MUG OF COFFEE]

MICHELLE: In The Moment support was there when we needed them, when it mattered to us. And for my daughter it, frankly, might have saved her life.

[Text On Screen – UnitedHealthcare There for what matters™, uhc.com, Michelle is a UnitedHealthcare plan member and an employee of UnitedHealth Group.]

[END MUSIC]

[LOGO: UNITED HEALTHCARE]

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Disclaimers

The material provided through the Employee Assistance Program (EAP) is for informational purposes only. EAP staff cannot diagnose problems or suggest treatment. EAP is not a substitute for your doctor’s care. Employees are encouraged to discuss with their doctor how the information provided may be right for them. Your health information is kept confidential in accordance with the law. EAP is not an insurance program and may be discontinued at any time. Due to the potential for a conflict of interest, legal consultation will not be provided on issues that may involve legal action against UnitedHealthcare or its affiliates, or any entity through which the caller is receiving these services directly or indirectly (e.g., employer or health plan). This program and its components may not be available in all states or for all group sizes and is subject to change. Coverage exclusions and limitations may apply.

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates.

Administrative services provided by United HealthCare Services, Inc. or their affiliates.